It is important to keep business messages positive for building rapport with the customer. Keeping business message positive also becomes the foundation of a respectful relationship between company and consumer.
EXPLANATION
There is a magic trick to be more positive and more persuasive. It is as easy as changing the mindset and the way we phrase sentences. The truth is, people, love to hear positive things as compared to negative things. This is the reason why using positive language is so important.
Using positive words and language in daily conversation is the art of applying phrases and words to communicate in a supportive and positive tone to the customers, employees, and anyone else we meet. Applying positive language makes a huge impact on the way we are recognized as a manager or friend. The following examples are the difference that positive language causes:
Take 1: “I can’t process your order, Mr. John. Because you didn’t send me the money.”
Take 2: “Mr. John, I’d be faster to process your order. I just need you completed the bill first.”
Positive language makes someone know what you can do rather than what you can’t do. It proofs that we care and excited with him/her. The positive language also can be principally helpful if we have to say no to someone or inform bad news. For sure, every day we have opportunities to practice saying trough positive language.
Learn more
If you’re interested in learning more about this topic, we recommend you to also take a look at the following questions:
• Some requires for business writers to inform positively: https://brainly.com/question/6849524
Keyword: Positive business messages, positive language, business communication
Subject: English
Class: college
Subchapter: Business Communication
