Answer:
The dos and donts in excersing active listening
Explanation:
Active listening helps someone understand what the party is trying to say, even if the message is unclear or ambiguous. As a practice manager, the following actions will enhance or undermine active listening.
The Do's
- Nod in agreement
- Maintain eye contact
- Offer positive reinforcement with phrases such as 'yes,' ' great' or 'indeed.'
- Positive body posture such as facing the speaker and smiling
- Ask relevant questions
- Seek clarification
The Don't s
- Avoid noise: switch off audio devices such as radio, computers while listening.
- Do not interrupt or cut off the speaker.
- Avoid receiver biases. Keep an open mind, and don't judge the speaker's message before its communicated.
- Avoid listener's appreciation: Don't fear that you might not understand the speaker's message.
- Keep off distractions such as picking phone calls and reading.
