Answer:
Letter A. Role perceptions.
Explanation:
Role perception is the main factor that impacts an employee's behavior and voluntary performance, as individual perceptions are responsible for determining a person's set of actions and behaviors in a given situation. It is influenced by the set of values, experiences, emotional and social interaction with society.
Therefore, the perception of their role in the organization will directly influence their performance. Ideally, it should be determined with ethical and normative bases that benefit the employee and help in self-motivation and self-accomplishment of the work.
