line of customers waiting to pay. The first customer asks you for directions to the airport.
It is busy, and you are the only one on the shift. You have
What do you do?
А
Treat all customers the same. Provide the customer with quick directions even though there are others waiting in line.
B
Ask the customer to please wait a few minutes until you check out the remaining customers. Then provide the directions.
с
Ask the other customers in line if they know how to get to the airport and ask them to help the customer. This way you can focus on
checking out the remaining customers.
D
Sell the customer a map so that he can find his way to the airport,