Answer:
D. Adapt your communication style.
Explanation:
It is quite difficult to gauge the protocol here given the lack of information about the work environment; but as a general answer, communication skills are always handy. Furthermore, it seems that Marta in particular struggles with this. Assuming Marta is providing a specialized service of a sort, she would need to understand that there is a reason why her services are required at all. Through this, hopefull she'll understand that they are most likely outside of this field of work, and ergo [she] must cater and gear her actions towards the interest of the person(s) in question.
It is to be noted that this is merely my surmise.
