Hi!
The correct answer would be A. Feedforward.
In the five-step model establishes that each conversation have five stages in the order, opening - > feedforward -> business -> feedback -> closing
As evident, opening is where the conversation begins, and the opening statement is generally a greeting. Feedforward is the next stage, where the person uses a sentence to direct the conversation to his/her point of interest. For instance, if Pablo wants to tell a friend about an encounter, he would start the conversation with a greeting (opener), and then proceed with a sentence like 'guess who i just ran into' (feedforward). From here the conversation would start to revolve around the encounter.
Hope this helps!
