When a customer is upset, Candace will often speak with the customer herself so the customer will feel Camp Bow Wow takes the issue seriously. In these situations, Candace is fulfilling the role of management, which is part of the component. After being promoted to the manager job, Candace has probably used more _____ skills than she used to.

Question

03-02-2020
Business

contestada

When a customer is upset, Candace will often speak with the customer herself so the customer will feel Camp Bow Wow takes the issue seriously. In these situations, Candace is fulfilling the role of management, which is part of the component. After being promoted to the manager job, Candace has probably used more _____ skills than she used to.

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Answer:

The correct words for the blank spaces are: figurehead role of management ; human and conceptual.

Explanation:

The figurehead role of management is a concept widely described by Canadian Business Professor Henry Mintzberg (born in 1939) to represent the iconic hierarchical status of the manager in a company to impose ideas and good working practices within an organization. This role is mainly used in the face-to-face operations of a business. Human and conceptual skills are implemented at a higher stage of management normally when handling larger groups of people and when there is need of theoretical knowledge to take decisions that will make the firm maximize profits.