Answer:
Mitch is the owner of GameOn, a popular sports bar. He personally trains his servers and then gives them autonomy to make on-the-spot decisions to resolve any customer complaints and issues. This is a form of _____.
a. flexibility
b. assurance
c. empowerment
d. service guarantee
The answer is C. Empowerment
Explanation:
Empowerment is the process of giving authority or power to an individual to carry out an action.
Mitch training and giving his serves autonomy to resolve any customer complaint and issues is a form of empowerment. It goes to show that he has a level of trust in their ability to make decision and respond appropriately to the issues they might face when attending to customers.
