Answer:
Duncan Solutions, a growing electronics firm, has recently installed an automatic service to respond to customer queries that can be resolved with minimal troubleshooting information. This system, which uses interactive voice response, has enabled them to significantly reduce the number of customer support employees they require. This reduced manpower requirement depicts the role of technology as an external factor that impacts forecasting in the company.
Explanation:
In recent times, there are so many giant strides that has been recorded in technology which has made life easier for everyone and also helps to reduce human power. From the analogy above, it is understood that the technology developed has helped to reduce the number of people that would have been employed to respond to customer also it has increase efficiency which is part of the advantages of technology as it aids efficiency and efficacy.
