Answer:
a. Programmed decisions
Explanation:
We basically have two types of decision:
Programmed Decision: used for frequent situations of the organization; both internal and external. This decision results in the formulation of rules, procedures, and policies that can be applied in the future.
Non-Programmed Decision: used for unique and ill-structured situations of the organization; both internal and external. They are one-shot decisions. They have been handled by techniques such as judgment, intuition, and creativity.
