Answer:
cognitive dissonance
Explanation:
Cognitive dissonance: In psychology, the term "cognitive dissonance" is described as a phenomenon in which an individual experiences discomfort who tends to hold distinct conflicting values, ideas, or beliefs simultaneously.
The theory of cognitive dissonance suggests that different people generally hold bias in order to seek "consonance" between reality and expectations.
In the question above, Pat was experiencing cognitive dissonance.
