_______ is using outside consultants to assess organizational processes such as workflow, informal intra-unit relationships, and formal communication channels.

Explanation: process consultation is using outside consultants to assess organizational processes such as workflow, informal intra-unit relationships, and formal communication channels. Process Consultation is the creation of a relationship with the client that permits the client to perceive, understand, and act on the process events that happen in the client's both internal and external environment in order to improve the situation as defined by the client. However, A process consultant is an individual that is highly qualified professional that has deep knowledge and insights into and understands the psychological and social dynamics of working with various client systems such as whole organizations, groups, and individuals.