Jamarcus, a manager at the corporate headquarters of Shurway Shipping & Packing Supply, has just received a complaint about Wanda, a receptionist, having been rude a customer who called the office. After apologizing to the caller, Jamarcus asks Wanda to report to his office. Confronted with the situation, she says that she has been having a bad day and the caller was extremely rude to her. She apologizes and says she will not do it again. Jamarcus, knowing that Wanda has never had any negative interactions with clients in her ten years with the company, is inclined to believe that this particular caller was indeed rude, and he therefore takes no further action. This is an example of ______ attribution by Jamarcus.

Consensus is the co-variation of behavior across different people. Distinctiveness refers to how unique the behavior is to the particular situation. Consistency is the covariation of behavior across time.

An internal attribution is the cause of someone's behavior due to internal characteristics of a person while external attribution is the cause of behaviour due to situations out of a person's control.

Jamarcus understands that Wanda has never been rude to a customer in her ten years with the company, thus there is a low consistency with Wanda's behavior. Jamarcus understands that this particular's caller behavior was indeed rude which influenced Wanda's negative reaction and the situation was out of Wanda's control therefore an external attribution.