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Lucy has just finished washing her car and is now checking its oil level. The oil dipstick shows her car’s oil is below the "Low" line. Lucy’s car must have more oil to operate well. What phase of the consumer decision-making process did Lucy just experience?

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jepessoa

Answer:

recognition phase

Explanation:

There are 5 phases in the consumer decision-making process:

  1. recognition: the customer realizes that he/she has an unsatisfied need or problem that must be satisfied or solved. In this case, Lucy realized that her car needs more oil and she has to purchase some.
  2. information search
  3. evaluations of alternatives
  4. purchase
  5. evaluation of decision