Read the following selection, and answer the following question.
Dear Mr. Dunlap: Subject: Your Request for Invoicing Process Information I am happy to let you know that I can answer your question regarding the company invoice processing. As you may know, once a contract has been signed, service providers may invoice the company at any time during the project as work is completed.
1. True or False: This is an effective beginning for
A. True
B. False
2. Which technique should you use to promote your business when responding to a customer's inquiry?
A. Use "we" language to promote recognition
B. Satisfy the inquiry and take the opportunity well introduce anther product as
C. Start the letter with a sales pitch.
3. What strategies should a direct response message use? Check all that apply.
A. List answers to the customer's questions in the order asked.
B. Close pleasantly with a forward-looking statement.
C. Place the most important information first.
D. Avoid answering difficult questions, so you don't confuse the customer.
E. Use graphic devices to make the message more readable.

The is not an effective beginning for the letter. From the question, we can see that the person needs invoicing process information. The best beginning will have been "Based on your request to know about the invoicing process information ....

2. B. Satisfy the inquiry and take the opportunity well introduce another product as well.

The technique that should be used to promote a business when responding to a customer's inquiry is by first satisfying the inquiry. This is done by giving a detailed and correct answer to the question that is asked by the person. After satisfying the person, then another product can be introduced to the person. The person will be willing to listen after his curiosity or inquiries gas been satisfied.

3. The strategies that a direct response message should use are:

A. List answers to the customer's questions in the order asked.

B. Close pleasantly with a forward looking statement

C. Place the most important information first.

When replying direct messages, the most vital information should be put at the top so that it could easily be seen by the customer and answers should also be provided to the questions asked by the customer based on the way that the customer asked the questions. This will make the reply logical and easily comprehendible. Lastly, the closing remarks should be pleasant, and positive.