Answer:
1. Cash flow from operations: F (financial).
2. Number of reports of mishandled or lost baggage: C (customer).
3. Percentage of on-time departures: C (customer).
4. On-time flight percentage: C (customer).
5. Percentage of ground crew trained: I (innovation and growth).
6. Return on investment: F (financial).
7. Market value: F (financial).
8. Accidents or safety incidents per mile flown: P (internal process).
9. Customer complaints: C (customer).
10. Flight attendant training sessions attended: I (innovation and growth).
11. Time airplane is on ground between flights: P (internal process).
12. Airplane miles per gallon of fuel: P (internal process).
13. Revenue per seat: F (financial).
14.Cost of leasing airplanes: F (financial).
Explanation:
The performance measures associated with an airline business are;
1. Customer (C): this is comprised of all the passengers or clients that did business with the airline company in the past or in the future. It gives a details into everything pertaining to these clients.
2. Financial (F): this is a measure of all the revenues and expenses associated with the successful running of the airline business.
3. Innovation and growth (I): this is a measure of the manpower or labor, equipments, welfare and training used to ensure the business continues to run smoothly, effectively and efficiently.
4. Internal process (P): it involves all of the strategic decisions, policies, rules and regulations formulated by the executive management in order to enhance the smooth operations of the airline business.
