Answer: Differing task goals.
Explanation:
Task goals simply has to do with what an individual, firm or maybe the government seeks to achieve.
In the scenario in the question, Andy Pforzheimer, owner of Barcelona Restaurants, was arguing with one of the restaurant managers over whether customer satisfaction was more important than restaurant profit. This shows that they've different task goals. While one seeks to achieve customer satisfaction, the other wants to achieve profit maximization.
