Answer:
All of the above
Explanation:
Servant-leadership aims at creating a "servant-hood" attitude in all employees that interact with customers. An organization has internal and external customers. A servant -leader understands that customer focus is about ''serving'' others. Everyone in the organization that engages customers must demonstrate "servant-hood. "
Servant-leaders create and sustain an organization's customer focus by establishing a customer service training program. Training ensures values are respected and observed by all. Training instills the desired behavior and response in employees. Through training, standards are set and maintained. A servant- leader deploy mechanisms to monitor and evaluate performance. This allows for corrective actions to guarantee quality service.
