Tarnopol Learning Services (TLS) offers tutoring to high school students, college students, and adults returning to school. TLS's major product offerings include academic tutoring, standardized test preparation, and admissions consulting. Demand for standardized test preparation, which accounts for the majority of TLS's revenues, peaks before the most popular test dates. Demand for admissions consulting peaks late in the year, just before application deadlines. Demand for tutoring services varies less than demand for other TLS services, but it is highest near the end of academic semesters. Staff shortages during these times have been a persistent problem. In response, TLS is considering whether to 1) recruit and train a greater number of temporary workers during peak demand times; or 2) partner with a tutoring and testing outsourcing firm that would provide services to TLS customers using the TLS brand. An executive at TLS believes that the best way to measure the number of extra employees that TLS needs is to estimate the number of extra employees each product category requires and then add all of those estimates together. Which of the following points out a flaw in this approach??A. The largest growth area for TLS is governmental contracts, which have buying procedures that are very different from those of other customers.B. TLS currently maintains separate accounting departments in each of its regions. C. To be effective, TLS managers need to be experts in at least one of the products that TLS sells. D. TLS hopes to build sustained relationships with customers, selling the same person academic tutoring standardized test preparation, and admissions consulting. E. Communication between different marketing departments in different regions has been substandard.
