The order processing system at Tasha's company was developed nearly three decades ago and has long since outlived its suitability to their current business needs. Customers complain of inefficiencies, missing information, and even errors. Sales reps and customer service staff spend an inordinate amount of time handling these problems, and new hires require extensive training to learn to use the system. As her company is slowly migrating to the cloud, Tasha's team has already discovered this massive, clunky legacy system requires support processes that can't be transferred to a cloud environment. Despite the high price tag, management has decided it's time for the old system to go and replace it with something more modern, capable, and flexible. Which of the following statements most clearly and thoroughly defines the current problem that Tasha's team needs to solve by developing a new system?
a. The company needs a new order processing system that will function more efficiently and can be hosted in the cloud.
b. Customers are getting frustrated with Customer Service staff, causing the company to lose business and customer loyalty.
c. The current system requires unacceptable investments of time and resources in order to complete required business processes.
d. Sales and Customer Service staff are inadequately trained to handle customer concerns.