After confirming the removal of a virus from a computer, the next step is to check for the latest OS patches and updates.
Gathering information from the user and other sources is the first step involved in troubleshooting process.
After resolving a computer problem, the next step is to verify full functionality by ensuring that the OS is up to date and by testing the operation of the computer and the network that it is connected to.
The last step is documenting the issue and solution
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