Piers is using the story line approach in his presentation. He says that the coffee shop chain he works for faces the challenge of improving its customer service orientation and presents the goal of improving the customer satisfaction rating from 80 percent to more than 95 percent. What aspect of a business story does this represent

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04-03-2022
Business

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Piers is using the story line approach in his presentation. He says that the coffee shop chain he works for faces the challenge of improving its customer service orientation and presents the goal of improving the customer satisfaction rating from 80 percent to more than 95 percent. What aspect of a business story does this represent

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jayilych4real jayilych4real · Answer 1 · 2022-03-17T11:08:28+01:00

The aspect of a business story with this story line approach represents is:

The moral or lesson

What is Storyline?

This refers to the sequential narration of events from one point to another and how a particular action brought about some changes.

With this in mind, we can see that because Piers talks about the use of his service to improve customer service orientation from 80% to 95% and also an improvement in the customer satisfaction, he is showing the aspect of a business story with the moral or lesson.