Use for business communications only and the disallowing of the transmission of confidential business information are recommended guidelines for Instant Messaging. The Business communication is the exchange of information between employees and those outside the firm. Its goal is to improve organizational methods and cut down on errors.
Upward communication, downward communication, lateral communication, and exterior communication are the four major categories. The Internal business communication or information transferred within an organization is referred to as upward, downward, and lateral communication.
The communication includes assigning duties to employees, receiving and responding to customer comments, and producing a press release of a business.
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