Respuesta :
One accommodation that her employer can implement is that whenever a customer has a question of some sort that another employee is available to take over and answer the question.
Another accommodation that her employer could could simply have a system where they can not only communicate with the customers but also hand them over without any complications.
How do employees communicate with customers?
7 Rules for Effective Customer Service Communication
- Personalize the interaction. ...
- Avoid negative phrases. ...
- Use positive language with a touch of empathy. ...
- Listen closely and avoid interrupting the customer. ...
- Use consistent brand vocabulary. ...
- Give thorough answers to technical questions. ...
- Make communication clear and concise.
What is effective communication in the workplace?
Exchanging information and ideas within an organization is called workplace communication. However, effective communication occurs when a message is sent and received accurately. In every aspect of life (both professional and personal), effective communication is important to success and happiness.
Learn more about communication here:
