The fact that many employees rely on technology heavily to be able to make decisions is a characteristic of the mcdonaldization process of D. Control.
The theory of McDonaldization aims to explain the tendency of the world to adopt the attributes of fast-food restaurants like McDonalds by engaging in patterns of behavior that these restaurants championed.
One such behavior relates to the usage of technology to replace human thinking and capacity. This aspect of McDonaldization is called "Control" and it talks about how humans not only rely heavily on technology to make decisions, but they also rely on technology to do things for them.
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