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Patients undergoing cosmetic surgery cannot see the result before the purchase. airline passengers have nothing but a ticket and a promise that they and their luggage will arrive safely at the intended​ destination, hopefully at the same time. these examples illustrate the service characteristic of​ ________.

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Greenleafable
This is the characteristic of intangibility

That means that you can't in any way test or see or smell the service but rather you have to rely on the provider's promise that it will be so. That's why it is intangible.

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