Pascal is a customer-service representative who handles phone inquiries. he has a goal of handling 12 calls per hour. when he gets a customer with a complex situation, he tends to become short with that person to keep the call short. this is an example of

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04-09-2017
Business

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Pascal is a customer-service representative who handles phone inquiries. he has a goal of handling 12 calls per hour. when he gets a customer with a complex situation, he tends to become short with that person to keep the call short. this is an example of

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Erudite1 Erudite1 · Answer 1 · 2017-09-11T17:03:14+02:00

Erudite1 Erudite1

11-09-2017

This is an example of ILL- CONCEIVED GOAL.
ill conceived goal refers to those goal that promote negative behavior. Becoming short with a demanding customer during phone conversation is not a good way to treat one's customers.

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