America and other Western countries get their technical and back office business requirements and services handled at much lower cost, while the workforce in India can reach global markets and improve its economic status. Due to the lower cost of living in India, American companies are able to save hundreds of millions of dollars.
The level of excellence India has attained in the outsourcing field was not achieved overnight: a large pool of educated and versatile Indian workers, government support and innovative training techniques to help workers adapt to (and emulate) different accents have all played a vital role in India's success.
